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Riverside Surgery Patient Survey 2018

Please take our online patient questionnaire about your doctors and nurses and and general practice by following this link or pasting it into your browser - A summary from this survey will be fed back to the team to help them identify areas for improvement. Your opinions are very valuable. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers. Thank you.

Important Announcement - Premises Relocation

Following our announcement earlier this year regarding Riverside Surgery moving premises, a date has NOT been set for the move. Riverside Surgery patients should continue to attend their appointments at the Riverside Surgery. Further updates will be posted on our website.

Physiotherapy Self-Referral for Patients

Did you know you can now refer yourself to physiotherapy at Horsham Hospital for musculoskeletal conditions? Please refer yourself by clicking here or alternatively pick up a paper form from the surgery reception.

Care Quality Commission

The Care Quality Commission (CQC) are the independent regulator of health and adult social care in England. The CQC make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage them to improve. They monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and publish what is found, including performance ratings to help people choose care.

The Courtyard Surgery has recently undergone a CQC inspection and we are pleased to announce they have been rated as "GOOD". The results are now freely available on the CQC website or you can access the report below here.

Horsham Hospital Blood Service

Please click here to see change in opening times for the above blood test service from 01 June 2017.

Sussex MSK Partnership

If you wish to contact this service, telephone: 0300 303 8063. On calling the service you will be provided with several options which will direct you through to the necessary pathway for referral.

PPG Newsletter

Please click here to read the Autumn 2017 issue of LINK, the newsletter of the newly formed Riverside-Courtyard Surgeries Patient Participation Group (PPG).

Discontinuation of Local Services

Alcohol Wellbeing Programme (for one-to-one and face-to-face interventions) is no longer available due to a reduction in their grant allocation.

Electronic Prescriptions - A new way to get your medicines.

The NHS has introduced the Electronic Prescription Service which gives you the option to ‘nominate’ the place you choose to get your medication from so that they can receive your prescriptions electronically. This could save you a trip to your GP practice just to collect a prescription form - particularly if you have regular prescriptions.

To register for this service, visit the pharmacy you wish to nominate to receive your e-prescriptions. Alternatively, come to the surgery and pick-up a consent form to take to your nominated pharmacy.

Medicine Sick Day Rules

When you should stop taking your medication?

When you are unwell with any of the following:

  • Vomiting or diarrhoea (unless only minor)
  • Fevers, sweats shaking

Then STOP taking the medicines listed here. Restart when you are well (after 24-48 hours of eating and drinking normally). If you are in any doubt, please contact us or your pharmacist.

  • ACE Inhibitors: Medicine names ending in 'pril' e.g. lisinopril, perindopril, ramipril
  • ARBs: Medicine names ending in 'sartan' e.g. losartan, candesartan, valsartan
  • NSAIDs: Anti-inflammatory pain killers e.g. ibuprofen, diclofenac, naproxen
  • Diuretics: Sometimes called 'water pills' egg furosemide, spironolactone, indapamide, bendroflumethiazide
  • Metformin: A medicine for diabetes

Data Sharing with the Health and Social Care Information Centre

Confidential information from your medical records can be used by the NHS to improve the services offered so we can provide the best possible care for everyone.  This information along with your postcode and NHS number but not your name, are sent to a secure system where it can be linked with other health information.  This allows those planning NHS services or carrying out medical research to use information from different parts of the NHS in a way which does not identify you.  You have a choice.  If you are happy for your information to be used in this way you do not have to do anything.  If you have any concerns or wish to prevent this from happening, please speak to practice staff or ask at reception for a copy of the leaflet “How information about you helps us to provide better care”.

More information can be found here If you wish to opt out click here to download the opt out form

Summary Care Records (SCR)

The NHS is improving the way your health information is stored & managed through the introduction of the Summary Care Record (a secure electronic record). It will hold limited essential information derived initially from your GP records, including medication, adverse reactions & allergies and significant medical history.

The benefits are improved information flow between patient & staff, and better treatment in emergencies & out-of-hours.

For more information please go to or call 08453 700 750. You can opt out of having a SCR by going into the website & completing the form found on 'Your Summary Care Record options'.

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