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See a GP by video with LIVI, even at the weekend. Patients of Riverside Surgery can now see an NHS GP by video using LIVI.

Get medical advice, prescriptions and referrals on the same day – even at weekends.  LIVI offers appointments between 7am - 10pm Monday to Friday and 8am - 4pm on weekends.The service is provided free on the NHS.

You can download the LIVI app to your mobile phone or tablet. Or visit the LIVI website for more information.

LIVI GPs are all GMC-registered NHS GPs, who (with your consent) will be able to access your medical records and give you a considered, in-depth diagnosis based on your medical history.

Note: You will need to have appropriate record sharing consents in place before seeing a LIVI GP. Please email us at so that we can check this for you.


NEW STARTER: Practice Clinical Pharmacist

Mr Manish Pankhania joined Riverside Surgery on 2nd January 2020 as the Practice Clinical Pharmacist.  Manish is an Independent Prescriber and works 5 days a week. Part of his role will include running clinics, conducting medication reviews and resolving medication queries.  Please ask to speak with the pharmacist if you have any medication related queries.

Car park

Car parking at the surgery is EXTREMELY limited so it is advisable for patients to use a nearby car park.

Should you decide to park at the surgery you MUST allow plenty of time to find a space as those arriving late for an appointment will NOT be seen.

Thank you for your co-operation.

Expected Behaviour Policy

Unfortunately, we have been experiencing an increase in offensive behaviours from some of our patients and their families. We would like to remind you that in order to protect both the staff and other patients, there is a zero tolerance policy across the NHS and point out that the following inappropriate behaviour will not be tolerated:

  • Insulting
  • Offensive
  • Discourteous
  • Rudeness
  • Swearing
  • Shouting
  • Threatening or abusive behaviour
  • Drunkenness
  • Verbal/physical abuse

Such behaviour has a marked effect on staff and other patients and therefore, where such behaviour is observed, we reserve the right to withdraw from treating the patient and ensuring removal of those involved from the premises. A patient displaying such behaviour may be removed from our list.


Please note, Riverside Surgery has been accredited as being suitable for the training of Foundation Year 2 (F2) doctors.  They are qualified hospital doctors who are gaining experience of General Practice before finalising their career speciality pathway.  These doctors will have slightly longer consultation times.

This means the practice and doctors have achieved a number of set standards assessed by Health Education England Working across Kent, Surrey & Sussex acting on behalf of the General Medical Council (GMC).

Improved Access

As part of the government drive to enable patients to access GP appointments from 8am - 8pm, 7 days a week, our CCG has commissioned a HUB surgery to cover the Horsham practice patients. 

This HUB surgery will initially run from 4.30pm - 8.00pm in various surgeries in Horsham and weekend surgeries in Crawley Urgent Treatment Centre.

These appointments are pre-bookable only and appointments can be made via the surgery.  Each Horsham practice has an allocated number of appointments each day.  You will be seen by various locum GP's and to access these appointments you must be willing to consent to the sharing of your medical record with the HUB.

What happens when you are referred by your GP to see a specialist?

Click here to find out more

Your Data Matters to the NHS

Information about your health and care helps us to improve your individual care, speed up diagnosis, plan your local services and research new treatments. In May 2018, the strict rules about how this data can and cannot be used were strengthened. The NHS is committed to keeping patient information safe and always being clear about how it is used.

You can choose whether your confidential patient information is used for research and planning. To find out more visit: or click here.

Alternative Options to A&E (Accident & Emergency)

Please click on the following link: Alternative Options

Dementia Awareness

Do you care for someone with dementia and worry they may go missing?The Herbert Protocol is here to support you. Please click here for more information.

Physiotherapy Self-Referral for Patients

Did you know you can now refer yourself to physiotherapy at Horsham Hospital for musculoskeletal conditions? Please refer yourself by clicking here or alternatively pick up a paper form from the surgery reception.

Horsham Hospital Blood Service

Please click here to see change in opening times for the above blood test service from 01 June 2017.

Sussex MSK Partnership

If you wish to contact this service, telephone: 0300 303 8063. On calling the service you will be provided with several options which will direct you through to the necessary pathway for referral.

Electronic Prescriptions - A new way to get your medicines.

The NHS has introduced the Electronic Prescription Service which gives you the option to ‘nominate’ the place you choose to get your medication from so that they can receive your prescriptions electronically. This could save you a trip to your GP practice just to collect a prescription form - particularly if you have regular prescriptions.

To register for this service, visit the pharmacy you wish to nominate to receive your e-prescriptions. Alternatively, come to the surgery and pick-up a consent form to take to your nominated pharmacy.

Medicine Sick Day Rules

When you should stop taking your medication?

When you are unwell with any of the following:

  • Vomiting or diarrhoea (unless only minor)
  • Fevers, sweats shaking

Then STOP taking the medicines listed here. Restart when you are well (after 24-48 hours of eating and drinking normally). If you are in any doubt, please contact us or your pharmacist.

  • ACE Inhibitors: Medicine names ending in 'pril' e.g. lisinopril, perindopril, ramipril
  • ARBs: Medicine names ending in 'sartan' e.g. losartan, candesartan, valsartan
  • NSAIDs: Anti-inflammatory pain killers e.g. ibuprofen, diclofenac, naproxen
  • Diuretics: Sometimes called 'water pills' egg furosemide, spironolactone, indapamide, bendroflumethiazide
  • Metformin: A medicine for diabetes

Summary Care Records (SCR)

The NHS is improving the way your health information is stored & managed through the introduction of the Summary Care Record (a secure electronic record). It will hold limited essential information derived initially from your GP records, including medication, adverse reactions & allergies and significant medical history.

The benefits are improved information flow between patient & staff, and better treatment in emergencies & out-of-hours.

For more information please go to or call 08453 700 750. You can opt out of having a SCR by going into the website & completing the form found on 'Your Summary Care Record options'.

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