Patients of Riverside Surgery can make use of a range of online services such as booking and cancelling appointments, updating their personal details, ordering repeat prescriptions and viewing their medical record by using one of 2 web-based systems - the first is our long-established online services module 'Systm Online', the second is by downloading and using the 'NHS App' on their smartphone or tablet. More details on these 2 systems is given below:
Patients of Riverside Surgery can now book, cancel and rebook appointments online, and also order repeat prescriptions securely using 'SystmOnline' a web-based module provided by our computer system supplier TPP.
You will need to register at the Practice for using the system when you will be supplied with a username and first password (which you can then update after first log-in).
click here to access the system once you have obtained your username and password (this will open the online module in a new browser tab or window).
There is a short guide to registering and using SystmOnline below. A more in-depth user guide can be found here.
The registration is simple - but for security we will need you to come into the Practice with some proof of ID before we give you a username and first password. Acceptable ID is a photo driving licence or a passport.
Parents will be able to have a username and password for their children (under 14 years). Similarly, carers of people with disabilities will be able to take a username and password for them. The forms can be found below:
Once a member of staff has given you a user name and a random password, wait an hour before trying to log in to the SystmOnline web module.
Enter your user name and password and click 'Login'. You will then see the SystmOnline Home Page, which shows your details.
You can navigate to all the online services from here, and can return to the Home Page by clicking 'Home' in the blue menu bar, or by clicking the 'Back' button on any page.
To log out:
Note: The SystmOnline website will automatically log you out after a period of inactivity. Type in your user name and password to log back in.
Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet.
To use the NHS App you must be aged 13 and over and registered with a GP surgery in England.
The NHS App is available now on iOS and Android.
Use the NHS App to:
After you download the app, you will need to set up an NHS login and prove who you are. The app then securely connects to information from your GP surgery.
If your device supports fingerprint detection or facial recognition, you can use it to log in to the NHS App each time, instead of using a password and security code.
If you have any issues using or downloading the app, check the NHS App help and support page.