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Online Services for patients of the surgery

Online Patient Services

Patients of Riverside Surgery can make use of a range of online services such as booking and cancelling appointments, updating their personal details, ordering repeat prescriptions and viewing their medical record by using one of 2 web-based systems - the first is our long-established online services module 'Systm Online', the second is by downloading and using the 'NHS App' on their smartphone or tablet. More details on these 2 systems is given below:

System Online

Patients of Riverside Surgery can now book, cancel and rebook appointments online, and also order repeat prescriptions securely using 'SystmOnline' a web-based module provided by our computer system supplier TPP.

You will need to register at the Practice for using the system when you will be supplied with a username and first password (which you can then update after first log-in).

click here to access the system once you have obtained your username and password (this will open the online module in a new browser tab or window).

There is a short guide to registering and using SystmOnline below. A more in-depth user guide can be found here.

Registering for SystmOnline

The registration is simple - but for security we will need you to come into the Practice with some proof of ID before we give you a username and first password.  Acceptable ID is a photo driving licence or a passport.

Parents will be able to have a username and password for their children (under 14 years). Similarly, carers of people with disabilities will be able to take a username and password for them. The forms can be found below:

Logging in to SystmOnline

Once a member of staff has given you a user name and a random password, wait an hour before trying to log in to the SystmOnline web module.

Enter your user name and password and click 'Login'. You will then see the SystmOnline Home Page, which shows your details.

You can navigate to all the online services from here, and can return to the Home Page by clicking 'Home' in the blue menu bar, or by clicking the 'Back' button on any page.

Logging out of SystmOnline

To log out:

  1. Click the Logout link on the Home Page or the Logout button on the main menu bar.
  2. Close your Internet browser.

Note: The SystmOnline website will automatically log you out after a period of inactivity. Type in your user name and password to log back in.

Systm Online AppSystm online android AppSystm Online IOS App

The NHS App

Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet.

To use the NHS App you must be aged 13 and over and registered with a GP surgery in England.

The NHS App is available now on iOS and Android.

The NHS App

Download the NHS App from The Apple StoreDownload the NHS App from Google Play

What the NHS App does

Use the NHS App to:

  • get advice about coronavirus – get information about coronavirus and find out what to do if you think you have it
  • order repeat prescriptions - see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to
  • book appointments - search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments
  • check your symptoms - search trusted NHS information and advice on hundreds of conditions and treatments, and get instant advice or medical help near you
  • view your medical record - securely access your GP medical record, to see information like your allergies and your current and past medicines
  • register your organ donation decision - choose to donate some or all of your organs and check your registered decision
  • find out how the NHS uses your data - choose if data from your health records is shared for research and planning

Keeping your data secure

After you download the app, you will need to set up an NHS login and prove who you are. The app then securely connects to information from your GP surgery.

If your device supports fingerprint detection or facial recognition, you can use it to log in to the NHS App each time, instead of using a password and security code.

Get help with the app

If you have any issues using or downloading the app, check the NHS App help and support page.