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Patient Participation Group
We are looking to recruit patients to our participation group to be involved in decisions about the range and quality of services provided by the surgery
› Find out more


Pataient Reference Group

Patient Reference/Participation Group

As you may know, the Government have introduced changes and want to ensure that patients are more involved in decisions about the range and quality of services provided by their GP surgery and over time commissioned by the practice as well.

Greater patient involvement in personal healthcare needs and also in the development of local and national healthcare provision is an important part of the future development of effective healthcare services.

In order to achieve this, we at Riverside Surgery have our own Patient Reference Group (PRG). The Group represents a fair cross-section of our patient community. We consult with our PRG both electronically (through emailed questionnaires or on-line questionnaires) and through occasional face-to-face Group meetings to discuss the services on offer, and how improvements can be made for the benefit of patients and the practice. The Group is made up of active volunteer patients, the practice manager and one or more of the GPs.

We are currently developing a Patient Participation Group (PPG) at Riverside Surgery. The main differences between the PPG and PRG are:

  • PPGs are grass roots organisations which respond to the needs of their own patients and practice. PRGs will have a set of targets imposed which is the same for every practice and will focus on a survey and action plan.
  • PPGs have a much wider remit than PRGs and can usually follow the patients' agenda, not one defined by the NHS contract.
  • PPGs can negotiate their aims and activities with the practice, whereas for PRGs, the practice is responsible for meeting objectives.
  • PPGs can have autonomy and be proactive, whereas PRGs must be reactive, i.e. sounding board to meet specific objectives.
  • PPGs are formed for the long-term, working with the practice.

If you’d like to put your name forward to be a member of the group we would be delighted to hear from you. In the first instance, please contact us via email expressing your interest to HSCCG.prgriverside@nhs.net and we will send you a Registration Form.

Given the need to make sure the group is representative of our patient population, it may not be possible to include everyone from the start. But please be assured that if we are oversubscribed we will keep your details on file and rotate group membership, so that you will have the chance to have your say.

Should you wish to participate in the group, please be assured that the information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you, and sets out rules to make sure that this information is handled properly.

We hope that you will be interested in participating in this developing partnership between Riverside and you, our patients. We will be in touch with everyone who has put their name forward in due course.

Vikash Malde, Practice Manager, Riverside Surgery


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